[LEGOLAND Korea Resort]

LEGOLAND® Korea Resort는 아름다운 호반의 도시 춘천에 2022년 봄 개장한 한국 최초의 글로벌 테마파크로, 온가족이 함께 즐길 수 있는 최고의 Family Destination입니다.

LEGO® 브릭으로 지어진 40여개의 놀이기구와 어트랙션, 쇼는 물론, 15,000개의 LEGO® 모델 전시 뿐만아니라 각기 다른 LEGO® 테마의 154개 객실을 갖춘 LEGO® 호텔로 구성된 LEGOLAND® Korea Resort는 모든 방문객에게 매일 경험해도 질리지 않을 최고의 ‘LEGO®’ 경험을 선사합니다.

LEGOLAND Korea Resort 공식 홈페이지 : https://www.legoland.kr/

LEGOLAND Korea Resort Facebook Page : https://www.facebook.com/LEGOLANDKoreaResort

LEGOLAND Korea Resort Linkedin Page : https://www.linkedin.com/company/legoland-korea-resort

[Position] Guest Communications Manager (컨텍트 센터/호텔 예약/손님 상담, 5~7년 이상)

[HR Talk]

LEGOLAND® Korea Resort, Guest Experience 부서에서 리조트의 Guest Communications Manager (컨텍트 센터, 호텔 예약 및 손님 상담)를 담당해 주실 5~7년 이상의 경력자를 채용합니다. 테마파크, 호텔, 리조트 등 호스피탈리티 업계 경력자로 피플 매니저 경험자를 우대합니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다.

Scope of Job:

We are recruiting a Guest Communications Manager to join our Guest Experience department. Can you lead a team to bring smiles on people’s faces? Can you lead a team to deliver great customer service? LEGOLAND® Korea Resort places high importance on Health and Safety as well as guest satisfaction in order for our guests to fully enjoy their day. The role of a Guest Communications Manager is to support the Guest Contact Center and Hotel Reservation and Guest Service operation, delivering guest facing & guest communication and reservation while delivering high quality service communication.

KEY OBJECTIVES:

?Supervise operation of the Guest Contact Centre, Hotel Reservation, and Guest Services function.

?Direct contact for all guest inquiries and service recovery opportunities.

?Provide face-to-face and non-face-to-face services (Call, Email, On-site).

?Coordinate and manage communication between guests and staffs and follow up to ensure we handle guest feedback appropriately.

?Promote all Resort packages, ticket promotions, and programs offered.

?Overview the daily duties to make sure the department is fully functional.

?Monitor daily Park & hotel bookings and ensure booking conditions and benefits are prepared prior to visits.

?Analyse guest feedback from Resort KPI and online reviews system and suggest ways to improve ratings.

?Equip with excellent problem-solving and multi-tasking skills.

?Meet guest satisfaction on the KPI targets (including departmental specific targets)

?Manage training for the frontline MCs and service quality.

?Provide ultimate experience of the Merlin/LEGOLAND brand.

?Manage the team effectively with people managing skills.

?Report to Senior Guest Experience Manager.

Requirement and Skills:

?Proven track record of guest services

?Undestanding of call centre and hotel reservations

?Hotel Reservation Software (PMS) ? OPERA

?Contact Software ? CRM

?Ticket Management Software ? POS

Background and Experience:

?3+ years of assistant manager or 7+ years of experience in hospitality industry

?Excellent problem-solving and multitasking skills

?Ability to work flexible hours

?Excellent Korean and English written and communication skills

?Ability to work independently to lead, manage and develop a highly motivated team

Other Requirements:

?Maintaining confidentiality within the organization and protect any information that classified as confidential

?Excellent organizational and multi-tasking skills

Health & Safety:

All personnel are responsible for all aspects of Health, Safety & Security within their location, in line with the Group Policy (HS001). In particular, as the ‘Responsible Person’ (see the HS001 for definition) they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다.

*당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. *

[채용일정]

2023.4.12 ~ 채용 시 마감

(*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[지원방법]

국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원

[채용과정]

서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회

(상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[Benefits]

? Merlin Magic Pass 제공(테마 파크 및 시설 무료 입장)

? 주거비 일부 지원(조건 충족시)

? 식대 지원

? 교통비 지원

? 통신비 지원

? 워크샵 및 팀 활동 지원

? 단체보험 가입 및 건강검진 지원

[채용담당자]

송상훈, HR Business Partner / Recruiting Manager