|
담당업무
O Key responsibility 1: Training &
Coaching - Implement training programs, assessment to
develop product expertise, service, selling and
clienteling skills, improve boutique efficiencies - Identify training and development needs
within the organization and devising training strategies that aligned with
business objectives - Lead leadership and diverse motivation
program for both Office and BTQ teams - Recommend value added activities that will
increase individual sales, promotes cross-selling of categories, increase
client retention rate - Evaluate and recommend internal or external
learning resources to support the development plans - Creates and conducts thorough onboarding
program for new-joiners - Coach Sales associate with retail training
& operation knowledge - Evaluate and review local-specific training
materials and tools, updating as appropriate to ensure maximum effectiveness O Key responsibility 2: Management of Client
Experience in retail networks - Oversee and monitor NPS and mystery
shopping process and seek for improvements in collaboration with Retail
performance manager. - Analyze and implement relevant action plans
in coordination with Retail performance manager following results. - Management of complaint escalation process
across retail networks; Domestic, Travel retails and Specialist POS and provide
sufficient supports and resolution for clients and boutiques. . O Key responsibility 3: Management of Care
Service/after sales service Journey - Management A to Z care service/after sales
service journey across retail networks; Domestic retail, Travel retail and
Specialists (dealer POS) - Actively participate in CS process updates
and improvements for better client experiences in boutiques. - Identify training & coaching needs and
plan and provide the training and boutique visits when necessary for boutiques. - CS KPI management and communication with
boutiques and CS on a monthly basis. - Define the market strategy adapting the CS
global policy and the service management to local specificities. - Communicate and implement the International
Service Policy in cooperation with retail and
CS teams and inform boutiques in timely manner. - Plan, lead and implement projects and
services to improve repair service flow and process. - Propose and take part in all project
development regarding Care Service in Boutiques - Analysis: proceed with appropriate analysis
of boutique CS performance and KPI results, and all necessary actions plans in
order to ensure optimal performance and service - Reporting: ensure the follow up for the
main indicators linked to CS. - Monitor stock management follow-up (ROs
inventories, spare parts, leather strap, etc.)
자격요건
ㆍ학력 : 대졸이상
ㆍ경력 : 경력10년↑
- Proven work experience as a Training
Manager preferably in Retail business. - Luxury Jewelry and/or Watchmaking
experience is a plus - Minimum 10 year-working experience - Passionate about fine jewelry and high
jewelry - Gemological education is regarded as a
strong plus - Good knowledge of high-end luxury business
and products - Excellent communication, leadership, and
coaching skills - A keen interest in the product range - Ability to plan, multi-task and manage time
effectively - Good planning and organizational skills - Self-motivated and positive energy
우대사항
ㆍ컴퓨터활용능력 우수자
ㆍ영어능통자(원어민수준)
ㆍ유관업무 경험자(인턴·알바)
ㆍ엑셀 고급능력 보유자
▣ Contact point
: 최윤정 상무 02-508-7410 //
010-3265-5750 If you have any
question, please do not hesitate to contact me. Home :
www.hennymccoy.com // Email : yjchoi@hennymccoy.com
|