- Understand Polestar’s owned platforms for CRM and  Company.com to execute customer communication and manage customer lifecycle.
- Owning the digital and CRM contents for various consumer segments, target groups and communication channels.
- Coordinate with Central Customer Management (CM) team, Company  Support, Global and Local Marketing and PR teams to ensure brand consistency. 
- Collaborate with internal/external teams to create best possible outcome and continuously optimize user experience within the role.
- Lead to develop, execute and manage personalized communication streams supporting the entire customer journey.
- Collaborate with 3rd parties and relevant internal teams to create/promote campaigns, inducing new leads.
- Monitor and produce report on data analysis, project status quo and content updates.
- Produce regular report to share with Polestar HQ.
- Comply with local regulations on customer marketing consent to activate marketing activities

- Knowledge of digital platforms and experience in the online marketing sphere.
- Experience in project managing CRM system in a global environment.
- Excellent writing and verbal communication skills in English and Korean.
- Understands the importance of tone-of-voice.
- Strong analytical skills and data-driven thinking ? able to understand, assess and evolve performance.
- Highly detail oriented and thrives working in a fast-paced environment that focuses on multiple tasks and deadlines.
- Experience with Salesforce, Marketing Cloud, Alimtalk, Jira, Google Analytics is a plus.
- Master or Bachelor’s degree in Communication or relevant field of Marketing/Comms preferred.
- Minimum 7 years of experience