Language Requirement: fluent in English and Korean

POSITION SUMMARY STATEMENT
-. Provide broad based customer service support duties for members pertaining to events.
-. Prepare/ support international and domestic events and have full knowledge of event promotions and qualifications.
-. Responsible for distributing communication assets via SNS, email channel in timely manner
-. Create event contents (Video, Presentation decks) for increasing MB’s satisfaction
-. Develop branded goods and rewards items
-. Responsible for communication with vendors
-. Responsible for translation work relating APAC / WW events
-. Work as one team for conducting local events

DETAILED RESPONSIBILITIES/DUTIES:
Responsible for distributing communication assets via SNS, email channel in timely manner
- Extract and share DS data upon request per events operation for ticket site and targeted communication
- Extract and share targeted DS data upon request by APAC / local market
- Support regular data cleansing and updating communication DB on digital platform.
- Consolidate daily flyers and communication assets
- Communicate with vendors to send out the consolidated materials in timely manner
- Targeted message development & settings for 1:1 & SNS / email communication channels (Flyers, thumbnails etc.)
- Fully in charge of handling the distribution of eDM and MMS
- Work closely with related the departments such as MKT, Member Service, MPC and SCOP to meet the communication time plan

DS supporting strategies and operations
- Coordinate MB business supporting assets, adapt the message of MB to ensure the tone of voice and seamless communication including MB communication plan by monthly basis.
- Assist in the implementation of activity plans in upgrading business supporting quality

Create event contents for increasing MB’s satisfaction
- Discover new success story among MBs through regular interview and compose trainer archive
- Create the video contents for event and promotion
- Communicate with video production to develop the contents
- Edit video footage to localize
- Create and design PPT, poster, leaflet, letters for supporting MBs business growth & operation

Develop branded goods and rewards items
- Market research to identify consumers’ needs and market trend, competitors and industries, etc
- Coordinate the rewards item launching flow
- Good communication with outside vendors to meet the targeted shipping plan

Responsible for translation work relating APAC / WW events
- Acknowledge assets release timeline per APAC / WW advised plan
- Translated the materials and localize tailored into local market’s circumstances
- Announce the translated materials internally / externally