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[Position] Entertainment & Events Assistant Manager ? Special Events (LEGO Activation/Education Program/Weekend & Day Events, 5~8년 이상) [HR Talk] LEGOLAND® Korea Resort, Operations부서에서 리조트의 Entertainment & Events Assistant Manager를 담당해 주실 해당 분야에 5~8년 이상의 경력자를 채용합니다. 테마파크, 호텔, 리조트 등 업계에서 공연기획 및 운영 업무 경력이 있는 분을 선호합니다. 상설 공연/이벤트 이외에 LEGO Activation, Education Program, Weekend & Day Events 등 주로 Special Events를 맡게 됩니다. 자세한 사항은 반드시 아래의 Job Description을 참고해 주시기 바랍니다. Scope of Job: We are now recruiting for Entertainment & Events Special Event Manager to join our Entertainment & Events team. Can you lead a team to bring a smile to people’s faces? Can you lead a team to deliver great customer service? LEGOLAND Korea Resort places a high importance on Health and Safety as well as guest satisfaction to help our guests fully enjoy their day. The role of the Entertainment & Events Special Event Manager is to support the Entertainment & Events Senior Manager in delivering on these high expectations whilst also supporting, coaching and training the teams and to assist the Resort in required roles when needed. Key Objectives: -You will manage and oversee all aspects of the entertainment, education, LEGO Activations, Weekend & Day events, from special event development to day-to-day operations. From special event development to daily operation This includes leadership, recruitment, training and daily supervision of all staff within these areas. You will also be working closely with all departments to develop and implement special events. -Meet health & safety audit targets. -Meet guest satisfaction KPI targets (including departmental specific targets) -People managing performers and support team effectively. -Ensure area budgets are met. Role objectives: -Oversees the safe operation of all entertainment & special event venues and offerings, education experiences, seasonal and special events -Responsible for the detail of smooth operation of all the park entertainment & special event and education venues, events -Ensures all venues are safely operated at maximum capacity while ensuring that a high level of quality is maintained at all time. -Formulates, develops, and reviews standard operating procedures to exceed safety standards. -Works with the Entertainment & Events Supervisors to maintain and develop current and future entertainment shows, meet & greets, and offerings. -Works with the Education team to maintain and develop current and future education experiences, Build + Test zone, and Creative & Robotics Workshops. -Works with the Entertainment & Events Supervisors to maintain and develop current and future events, including Brick or Treat, Fireworks, Park Opening Ceremony, special events, and seasonal events. -Works with the marketing department to maintain and develop the LEGO Activations program to ensure that it is implemented and running at peak condition. -Controls operating expenses and labour budgets. -Accountable for the training and development of staff within the department, including evaluations, coaching and counselling sessions, and providing leadership for the continued success of the department. -Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role. -Participates in the Entertainment and Park Duty Manager Program. -Be an Assistant Manager for all LEGO Activations & special event venues in the resort. -Be a master of ceremonies. -Make sure the show must go on and plan and manage well so the curtain does not go down. -Make sure the LEGO Activations & special event must go on and plan and manage well so the curtain does not go down Main Responsibilities: 1. Operations -Main responsibilities of the Entertainment & Events special event Manager are to manage LEGO Activations & special event venues to maintain a consistent LEGO Activations & special event quality and appearances to the highest possible level. They should have an attitude of commitment and complete accountability, with regards to the presentation of their LEGO Activations & special event areas. ?Entertainment & Events special event Manager is responsible for helping show and event managers to establish an environment of helpful and friendly guest interaction amongst the team. They must be knowledgeable about the Resort, the surrounding area, and their individual work area and are expected to maintain a team with high morale, energy and a positive attitude. The team has regular contact with and influence on our guest’s day, and, as such, is expected to maintain extremely high levels of guest service within the department. They will also be responsible for creating the safest possible environment for park guests and staff in each relevant area. They must ensure all Entertainment & Events staff members in their area are fully trained to operate any equipment they use, use chemicals safely by the way of COSHH assessments and to ensure staff are trained to work safely in their role. 2. Marketing -From a Marketing point of view Entertainment & Events special event Manager must ensure continuity of the company brand across their area. -They must ensure that all signage in their area is kept up to date and appropriate to the brand standard. Monitoring of staff uniform standards and grooming is also key to keeping the department in line with the company brand. Any documents created by an Entertainment & Events special event Manager must also be kept in line with the company’s expectations. 3 .Financial -An Entertainment & Events special event Manager is accountable for the stock levels/requirements in their area, they are responsible for monitoring and checking their area’s stock levels and raising requests for stock when necessary. An Entertainment & Events special event Manager is also responsible for managing the labour costs of their area and the costs of consumables and equipment used within it. 4. Development -Responsible for carrying out timely, accurate and in-depth appraisals for the frontline team in their area with the assistance of the Entertainment & Events Supervisors. 5. People -Provide constant leadership, counselling, and advice to the team. This position is expected to provide all Entertainment & Events staff members with an environment of openness and trust, with constant feedback and performance coaching. Create an environment so that employees have an equal chance to succeed and are given development opportunities to improve. The role must provide strong leadership on poor performers in enforcing company standards fairly and consistently, raising any issues to the department management team. -Entertainment & Events special event Manager is responsible for ensuring that the frontline team members in their area are provided with work rotas, appropriate time off and any necessary requirements (i.e. under 18’s). -The role is expected to develop and nurture positive relationships with all other Resort departments. Excellent communication skills and a positive reaction to conflict are required to perform this effectively. The job holder needs to be open to change and creative ideas for solving conflicts and problems. Must have a clear understanding of where Entertainment & Events department fits into the goals of the Resort. Strong positive working relationships with all departments are vital to the overall success of this position. Background and Experience: -Experience in a theme park, hotel convention halls, resort, or large Event agency, event planning, operation, management a plus. -5 ~8+ years in planning, operational roles -Understanding of event planning, operation, management and theater Operations Health & Safety -Ability to collaborate effectively with cross-functional peers. -Demonstrated ability to manage a large volume of work and people effectively and efficiently. -Advanced computer skills, particularly with the Microsoft office preferred. -Language: Verbal and written English communications -English as proficiency is preferred. (This is not necessary ?Korean language without English is acceptable.) Education: Bachelor`s degree preferred. or equivalent work experience Work Environment: -Various inside and outside locations with varying temperatures and floor surfaces. -Exposed to wet and/or humid conditions -Dark and foggy conditions Other Requirements: -Maintaining confidentiality within the organization and protect any information that classified as confidential. -Maintaining honesty and integrity with superior, subordinates and guests -Must be willing to work flexible hours, including evenings and weekends to support park operations. -Requires a valid driver’s license and passport. -Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. Health & Safety: -Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line Director of Operations and must cooperate with any investigation as appropriate. [지원시 유의사항] ‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여, 1) 자격증, 학위 등 증빙자료는 추후 요청 시 제출하게 됩니다. 2) 이력서에 주민등록번호, 가족사항 등의 개인정보를 기재하지 마시기 바랍니다. *당사는 ‘채용절차법’에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않습니다. * [채용일정] 2023.05.24 ~ 채용 시 마감 (*서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.) [지원방법] 국영문 이력서를 한 파일로 통합하여(PDF 등) Linkedin내 지원하기를 통해 지원 [채용과정] 서류전형 -> 채용담당자 인터뷰 ->AI 인터뷰 -> Business 인터뷰 -> 평판조회 (상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.) |