담당업무

ㆍ호텔 오버부킹 등 고객예약건에 예기치 않는 이슈가 있을시, 재배치 업무

ㆍ고객의 여행일정에 맞는 적합한 호텔을 검색하고 예약까지 돕는 업무

Job Description:

?Provides relocation support via telephone and email related to the product.

?Employ high level of interpersonal and communication skills while solving customer’s issues.

?Conducts basic probing to determine the next action to customer’s enquiries.

?Processes and manages orders or cases via support systems and portals

?To exceed customers expectation in terms of customer service & accurate information

?Work in a team to achieve the required KPI elements and SLA.

?Should have understanding and be aligned with Startekmethodology of Feedback & Coaching

자격요건

ㆍ학력 : 초대졸이상

ㆍ경력 : 신입

Requirements:

?Proficient in Korean and English in both oral and written

?Good communication skills

?Good time management and people management skills

?Able to work under pressure

?Proficient in MS Office & Computer Skills.

?Good in analytical and problem-solving skills.

?Applicant must be willing to work in rotational shift (operation hours: Mon -Fri/ 8am-8pm myt) 5 days a week (8 hours working / 1 hour meal break) -Possibility to change in the future

?Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.

복지혜택

?Work Permit Provided (renewable) 취업비자(갱시가능)

?Medical, Dental & Insurance coverage 의료보험

?Airport pickup service /Temporary accommodation 14 days (공항 픽업서비스 / 14일 단기숙소제공)

?Opening a bank account (현지계좌오픈 지원)

?Monthly company activities (회사 액티비티)

?Company van operated. (역-셔틀 서비스)

우대사항

ㆍ영어가능자