담당업무

O Platform management

- Develop and take a full responsibility of smooth operations and stable functionalities during buy-path on online channels and any eCommerce-related systems.

- Perform risk management and business analysis to evaluate and provide the business solutions for better client experience executed in time.

- Be the key contact with APAC and HQ eCommerce teams regarding eCommerce projects and Digital operations.

- Co-work efficiently the implementation of global digital projects and new features, track its progress, and ensure to achieve expected results by providing local requirements and resolving unsuccessful scenarios.

- Support stakeholders in coordinating central projects, from providing local requirements to overseeing all details to ensure

  the project is completed on time and in quality.

O Digital Operations

- Lead the process improvement and operational excellence in every aspect of responsibility, remaining agile and aligned with

  business priorities.

- Manage online-related decision-making and implement eCommerce strategy to improve user and client experience.

- Identify opportunities to increase productivity, manage risks, and build action plans to maximize outcomes.

- Maximize the fulfillment of orders by collaborative work with APAC region and local retail team.

- Closely monitor service level of local warehouse and delivery partner and manage to meet the clients’ expectations until post-delivery.

- Manage 3rd party payment gateway to make sure smooth payment process and identify any opportunities to enhance the client experience. Closely work with Client Services Center to support any customer requests.

- Analyze and report regularly on KPIs, stock availability, sales, and customers to identify potential and missing sales opportunities.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력10년↑

- Over 10 years of professional experience in eCommerce and Operations

- Project management skill sets facilitating various stakeholders are required.

- Advanced knowledges to optimize eCom platform and to implement new features in align with related backend systems (OMS, Salesforce, SAP, etc)

- Comprehensive knowledge of eBusiness with market trends, warehouse operation functions with inventory management, and Client services is preferred.

- Experience of working with social commerce and payment gateway services are advantages.

- Online and luxury background is preferred.

- Fluent in speaking and writing both English and Korean

- Advanced Excel and PowerPoint skills for regular reporting

- Collaboratively work with various teams and great communication skills to negotiate

- Strong analytical and process improvement skills

- Understanding of local clients`` behavior and digital landscape

- Ability to manage multiple projects at once and in a timely manner

- Strong leadership and coaching skills to manage a team

- Generate daily/weekly/monthly reports and analysis based on the data present them to the Management