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Relocation Package is included for those who are relocating from outside of Malaysia: Details will be discussed at the interview.
Role Description Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
What You Will Do ● Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content & basic site and application navigation. ● Provide account and application support to our viewers, specifically with regards to software functionality & troubleshooting of system configurations and network settings. ● Give accurate and real-time responses to viewer inquiries.
What To Bring ● Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs. ● Excellent in typing, phone, and computer navigation skills. ● Good comprehension and documentation skills. ● Ability to navigate the Internet, email, and Instant Messenger. ● Familiarity with digital streaming services and devices. ● Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team. ● Communicate effectively and professionally with others, from viewers to fellow advocates. ● Strong time management skills to ensure productivity in alignment with department standards. ● Value accountability across the board and take ownership of issues from start to finish. ● Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24 hour support. ● Must have access to dependable transportation. ● High school diploma, plus one or more years of experience in customer service.
Nice to Haves ● Proficiency in the following tools: Microsoft Outlook, Salesforce, JIRA, Chrome, Cornerstone, Streaming Website. ● Ability to maneuver effortlessly through various digital communication channels to provide viewers with prompt. ● Courteous and accurate information. ● Able to multi-task and have strong interpersonal skills. ● Demonstrates clear and concise communication. ● Maintains poise and professional attitude during high volume. ● Minimum six months previous experience in a customer service or technical support role in a call center.
Relocation Package: Relocation Package is included for those who are relocating from outside of Malaysia.
● Claim up to RM 1,400 for one-way ticket to Malaysia
● RM 1,500 relocation allowance (RM 500 monthly for three months)
● Cost of Employee Permit Visa
● Cost of E-Visa
Benefits (Basics)
● 14 days of annual leave
● 14 days of sick leave
● 60 days of hospitalization leave
● SOCSO contribution
자격요건
ㆍ학력 : 고졸이상
ㆍ경력 : 신입·경력1년↑
우대사항
ㆍ컴퓨터활용능력 우수자
ㆍ문서작성 우수자
ㆍ영어가능자
ㆍ영어능통자(원어민수준)
ㆍ유관업무 경력자 (1년)
ㆍ해외근무 가능자
ㆍ야간근무 가능자
ㆍ즉시출근 가능자
ㆍ2교대 근무 가능자
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