스펙트리스코리아(주)Servomex division Service Coordinator 채용

Spectris is a family of businesses with a truly international footprint and a world of careers to explore. Operating across 36 countries we provide high-tech instruments, test equipment and software for many of the world’s most technically demanding applications. Our technical expertise and deep domain knowledge enable us to provide the data and insights customers need to solve their challenges to make the world cleaner, safer and more productive.

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Service Coordinator
( 1명 )

Overall purpose of the role: 

To provide support and scheduling of service within the department, ensuring timely responses to internal and external customers exceeding customer expectations.  Service Coordinator serves as a commercial “expert” ensuring Servomex policies are preserved throughout the transaction process.   


Key responsibilities and accountabilities: 

  • Handle customer and channel partner telephone calls and emails, in a timely manner, providing excellent customer service and adhering to departmental operating procedures and recommending improvements where applicable. 
  • Provide return authorization numbers to customers in a timely manner and provide commercially compliant quotations 
  • Document within SAP arrival of units for repair 
  • Follow up on open quotations to obtain purchase order approval
  •  Process orders forwarded by customers, entering them into the SAP system, ensuring company policies and procedures are maintained, and providing notification to service of approval
  • Verify and document taxable customers according to departmental operating procedures.
  • Keep customers and channel partners informed of the progress of their repairs and proactively inform them about delays experienced during the repair process 
  • Facilitate the credit evaluation process for new customers through collaboration with Accounting 
  • Administer the rental program and assist in ensuring units are available in a timely manner
  • Provide commercial invoices and packing lists for customer approval and coordinate importation as required; follow-up with local broker and freight forwarder or customer freight forwarders to ensure pending shipments are realized in a timely manner
  • Responsible for filing related departmental documents
  • Document customer feedback/VOC related to service process and product issues
  • As a secondary measure, assist with collections of past due invoices, together with Finance and Service management 
  • Provide coordination of field service
  • Any other duties and responsibilities as determined by Service management

Essential skills and experience: 

 SAP, SFDC, Microsoft outlook, Microsoft Office, Team meeting etc 


Desirable skills and experience: 

 

  • Experience and knowledge of Lean manufacturing techniques. Implementing Lean projects

  • Experience in the facilitating of Lean events 
  • Miller Heiman and/or another strategic selling tool 

Essential qualifications: 

Minimum diploma in any discipline.

Excellent communication skills-verbal and written

Fluent English (written, spoken, reading) essential

Competent in MS Office suite, SAP & SFDC.

Order Entry, Invoicing & Logistics experience.

Stock Inventory Management.

Task and teamwork orientated

Ability to work and communicate with multicultural partners.

Experience of working experience in customer service field.


Desirable Educational/Professional qualifications: 

  • Lean Six Sigma Green / Black belt qualification/ Practitioner 

 


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