글로벌 럭셔리 브랜드에서 커머스, CRM, CS로 구성되어 있는 팀을 리딩하는 팀헤드 포지션입니다. 궁금한 내용은, 전화 (010-8763-1936) 또는 이메일(bhs@andersonfind.co.kr)로 문의주시면, 상세히 답변드리겠습니다. 

RESPONSIBILITIES
Lead, develop and implement the Omni-Channel business strategy as well as the OmniChannel operation culture building the relevant operating model, leading its implementation, ensuring a coherent and the smooth integration of Omni-Channel local initiatives as well as supporting the retail transformation in agreement with both local and global direction.  

Omni-Channel Business Development 
- Implement the local Omni-Channel business strategy in agreement with the Managing Director and the Global strategy, involving all stakeholders across the area, departments and functions (Marketing & Communication, Retail, IT) in order to ensure integrated and well-prioritized action plans. 
- Develop and set up the Omni-Channel operating model relevant, including Omni-Channel processes and new functions setup, ensuring smooth execution and continuous improvement through appropriate monitoring. 
- Implement and set up the e-commerce in agreement with the Managing Director, implement and integrate the WW platform in the local reality. 
- Initiate local innovation process with regard to new digital capabilities through constant dialogue with stakeholders to scope out roadmaps and define requirements  

Project implementation
- Organize and drive the Omni-Channel project implementation, in order to ensure the alignment within the Local/Regional requirement and the Global Direction. 
- Develop and set up the e-commerce strategy, platform and priority market and plans in local. 
- Set up the Customer Care operating model; implement the client support standards based on the Corporate guidelines. 
- Manage the project implementation in line with the Global Omni-Channel direction and in collaboration with the Corporate Omni-Channel team to ensure the local set up is in line with the Global direction and the Regional/local communication packages are in line with Omni-channel’s requirements. 
- Partner with the Regional/local IT to plan and prioritize Omni-Channel project and activities, optimizing resources and budget allocation, while leveraging. 
- Collaborate with the Supply Chain & logistic team for the local planning and allocation strategies according to Omni-Channel objectives. (important) 
- Cooperate with the Marketing and Retail team in order to define and develop the Omnichannel user experience across stores and Bulgari.com. 
- Partner and provide input to Merchandising to ensure e-commerce needs are included in the overall assortment analysis  

Management & Operations 
- Support the Omni-Channel store operations assessment and evolution in terms of ecommerce user experience, in-store app development and integration with in-store processes & systems, providing input to improve Retail digital competences. 
- Support, monitor and challenge the Retail team for the implementation of the new OmniChannel client experience 
- Work with the boutique managers to ensure Omni-Channel operations in the stores, is well managed on day-to-day basis to achieve Omni-Channel targets, and improve results
- Control Omni-Channel costs through management of suppliers, contracts, budget, and negotiations in order to achieve the Corporate requirement of the Omni-Channel experience.  

E-Commerce 
- Budget & Planning - In charge of the local/regional e-commerce budget (3-year plan & yearly budget) definition and revision, in close integration with other Retail functions, ensuring constant monitoring and corrective actions according to business opportunities and priorities in the Region

REQUIREMENTS
? Minimum +10 years of experience in a relevant department or business industry. 
? Preferred Skills/Experience 
- Ecommerce / digital channel management experience 
- Developing future state customer experiences 
- Digital sales and prospect acquisition experience 
? Business Awareness and Agility, Entrepreneurial spirit
- Strong Leadership, Project management capability 
- Expertise knowledge of marketing, media and merchandising techniques - IT Literacy