담당업무

l Field Service Engineer focused on MGI NGS（?序） sequencing instrumentation as well as its affiliated equipment and assays.

l Execute on-site installations, instrument validation, maintenance and general customer training.

l Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.

l Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.

l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

l Developing and maintaining positive relationships with customers in assigned territory.

l Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 신입·경력

우대사항

ㆍ영어가능자

ㆍ중국어가능자

ㆍ외국어 : 新HSK 6급 이상, TOEIC 900점 이상

ㆍ전공 : 기계·메카트로닉스·로봇, 전기·전자공학