l Field Service Engineer focused on MGI NGS（?序） sequencing instrumentation as well as its affiliated equipment and assays.
l Execute on-site installations, instrument validation, maintenance and general customer training.
l Troubleshoot issues related to customer sequencing run, data processing, software and instruments. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
l Identify customer requests or complaint, escalate issues if necessary to solve critical tasks in the fastest way possible.
l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
l Developing and maintaining positive relationships with customers in assigned territory.
l Providing strategic and competitive customer feedback to marketing and product teams. Assist sales efforts through technical presentations and demonstrations If needed.