Senior Technician, Technical Support

델 테크놀로지스는 1995년에 설립된 회사로 자본금 2억 1,400만원, 매출액 1조 4,167억 7,525만원, 사원수 826명 규모의 중견기업입니다. 서울특별시 강남구 테헤란로 152, 강남파이낸스센터 17층에 위치하고 있으며, 컴퓨터, 노트북, 워크스테이션, 서버, 스토리지, 네트워크 등 IT 혁신을 주도하는 기업사업을 하고 있습니다.

포지션 및 자격요건

포지션
( 1명 )

* 자유양식의 영문 이력서 첨부하여 Dell Technologies 채용 사이트에 직접 지원

What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first-class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members


자격요건

Essential Requirements
- Minimum of 2 years of related experience
- World-class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures 


우대사항

Desirable Requirements
- Experience with job-associated databases or software 


전형절차

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