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담당업무
ㆍCRM KPI Management
ㆍPreparing CRM MTD/YTD report with analysing customer data-base status by BTQ (Capture rate, UPT, ABV, Capture rate, Information capture rate, contribution by segment, gender, collector list, etc) - ㆍMonthly / Quarterly CRM activation plan and follow-up and feedback
- ㆍAlign CRM activities with APAC, HQ Request
- ㆍCDB Management with BTQs, IT and HQ / APAC with CDB cleaning
- ㆍBTQ Staff CRM monthly training and communication
ㆍClienteling, Customer Journey & Loyalty Program management ㆍ-Monthly, Quarterly and Annually Clienteling ACTION planning and review - Plan for developing Active, Inactive to active, TOP VIPs, high potential and collectors and boosting their sales by various CRM and promotional actions - Seasonal gift (with MKT , using CRM BUDGET) / VIP`s special request handling with HQ : Special order (LE)- Support and guide RAM to execute these actions for BTQs- Monthly monitoring, analysing CLIENTELING result by BTQs and action planning with RAM- Identify high potential customer from BTQ and make recruitment action plan for key events (BWW, SIHH CTY, preview, essential moments and etc) with keen communication with RAM and BTQs - ㆍPlanning of Key VIP events (Essential Moments, Sample preview & local essential events)
- ㆍSpecial action suggestion to RAM for Retail excellence.
- ㆍGlobal VIP events with TOP VIPs as brand ambassador
자격요건
ㆍMinimum 10 years of relevant working experience with at least 2~3 years at managerial level of CRM and Clients related area in luxury / cosmetic retail industry - ㆍBachelor’s degree or above in Business Administration or related discipline
- ㆍDetail oriented management with retail excellence.
- ㆍStrong problem-solving skills and good communication skills in internal and external stakeholders
- ㆍHigh level of CRM and KPI analytical skills and leadership skills
- ㆍFluent in English and Korean
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