*CEA는 티켓 발급을 도와주는 특정 항공사 소속의 지상직승무원이 아닌 공항 소속의 지상직입니다.

【근무조건】

ㆍ실수령액 : up to SGD $2200-$2500

ㆍ근무시간 : 주44시간

【자격요건】

ㆍ경력 : 무관 (신입 가능)

ㆍ나이 35세 이하

ㆍ영어로 의사소통 가능자

ㆍWP 취업비자가 발급되기 때문에 한국, 중국, 대만, 말레이시아 국적만 지원 가능

【직무내용】

ㆍInformation counter service

·Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs.

·Being the first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, escalate and activate relevant parties to follow up on the cases.

·Handle any ad-hoc services that are required at the counters relating to operations such as giving out of items and tokens.

ㆍRoving service

·Perform roving duties at Changi Airport transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduction and suggestion of facilities, retail and F&B options.

·Supports travel document-checks e.g. verification of vaccination certificates, boarding passes checks at the check-in rows.

·Perform Safe Management Measures (SMM) duties arising from new regulations/requirements as updated by the Authorities and/or CAG (Changi Airport Group) from time to time.

ㆍChangi contact center 

·Respond to all enquiries from all of CAG’s official channels (e.g. calls, emails, chatbot and social media post)

·Register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG’s official feedback channels into CAG’s CRM