Roles
and Responsibilities
- Handle phone
calls with customer queries and provide resolution to end users
- Escalate
priority issues per Client specifications to the immediate lead as
applicable
- Provide
inputs on process changes and best practices.
- Stay updated
with new updates, process changes and updates.
- Maintain
Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
·
Provide exemplary customer
satisfaction
·
Meet quality standards on all
handled contacts
·
Complete 9 hours of staffed time
on all rostered days
·
Handle contacts while maintaining
KPI targets as per agreed limits
|
Applicant’s Specifications & Qualification:
|
Excellent
customer service skills
- Excellent
verbal communication skills in Japanese
- Should
be able to read, comprehend and write English
- Passionate towards serving the customer and
displays high levels of customer obsession
- Open to work in rotational
and night shifts
- Candidate
must be college or vocational school graduates or possess comparable work
experience