Job Description

 Field Service Engineer

This role will improve customer’s satisfaction and help Salvagnini to be a reliable partner of customers.

The field service engineer to provide on/off line service for customers to success their business.

Key Responsibilities

·     Installation, commissioning and customer training of Salvagnini products.

고객 장비이력 관리 및 고객 만족 구현.

Management of customer equipment history and implementation of customer satisfaction.

·     일상적인 기계 사용 및 유지 보수와 관련된 고객을 위한 현장 서비스 또는 전화 지원.

Field service or phone support for customer relate to daily machine usage and maintenance.

·     고객이 보고한 문제 및 주기적으로 방문하는 고객 피드백.

Feedback customer reported issue and customer visiting periodically

·     서비스 리포트 작성 및 제출.

Preparing and submitting service reports.

·     판매 목표를 달성하기 위해 서비스 판매 관리자와 협력.

Coordinate with Service Sales manager to achieve sales target.

·     고객과의 업무 과정에서는 공손하고 전문적인 자세로 대하며, 고객의 생각을 존중하고 고객과 Salvagnini 사이의 신뢰를 증진 시킨다.

Behave politely and professionally when in contact with customer. Respect his ideas and promote trust between him and Salvagnini.

·     상황에 따라 Customer Service manager가 위임할 수 있는 기타 업무 담당.

Responsible for other duties which may be delegated from time to time by the Customer Service Manager.

Relations and Environment  관계 및 환경

·     살바니니코리아 고객과의 일상적인 contact.

Daily contact with customers of Salvagnini Korea;

·     살바니니코리아 내 타부서와 일상적인 업무 협업.

Daily contact with other department of Salvagnini Korea

·     국내 외근, 출장이 빈번하게 요구 됨.

Frequent domestic and oversea business trips are required.

Prefer candidate

A person who is sincere, caring and skilled in collaboration in diversified environment.

A person who has interest in automation equipment and qualifications and senses as engineers.

A person who has no grounds for disqualification for overseas business trip.