담당업무

ㆍKey responsibility 1: Business 

• -Manage the eCommerce target and cost estimation. 
• -Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center. 
• -Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams. 
• -Be a key contact for eCommerce team regarding maintenance, change requests, and enhancements of the websites. 
• -Encourage the teammates to be aligned with target & team’s vision. 
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ㆍKey responsibility 2 : Operation / Projects / Website management 

• -Be the key contact person for all coordination’s with local shared service functions, such as IT, Finance, and Logistics 

• -Ensure the efficient operation process & client journey to maximize the sales and service. 
• -Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services. 
• -Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management. 
• -Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users. 
• -Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service. 

자격요건

• -University degree with a minimum of 10 years of experience in e-commerce environment 
• -Luxury brand experience is a plus. 
• -Fluent in both Korean & English 
• -Experience in team management and project management in an international environment 
• -Good knowledge of the luxury industry in Korea market 
• -Strong understanding of current online marketing concepts, strategy and best practice 
• -Good at numbers & Positive attitude & logical thinking 
• -Having a strong sense of responsibility.