* 외국계 제조사에서 IT Operations Systems Engineer 를 채용중에 있습니다.

General Performance Objectives
The IT Operations systems engineer is responsible for providing IT service of both of physical and digital to support users, offices and business in South Korea and APAC region as the focal point of on-site IT staff.
Conduct day-to-day standard operations and provide support hardware and software services. Provide technical support of (not limited to):
- Endpoint computing
- Server Computing
- Networking (wired and Wi-Fi)
- Conferencing/Printing/Telephony/Smart Technologies
- Software/hardware provisions and contracts
- Server room, data center and office facilities
- IT Asset and lifecycle Management
- Local systems administrator
- Liaison with local vendors and/or service providers
- Information security related activities, vulnerability remediation

Provide technical support for automotive engineer function and their specific systems and applications (CAD, design, acoustic, analyzer and etc.) In charge of procurement requests for new software, hardware and supplies. Coordinate with maintenance, warranty and other IT related contracts. Ensure compliance with IT and security policies, procedures and strategies. Follow the **** IT processes and ITSM system, including Incident, Change, IT Asset Management and Agile method. Support and improve service metrics and regional OKRs on a continuous basis. Support global IT initiative and project activities. Support the Resiliency Management Office and Global Information Security to ensure all applications and tools meet all Security, Resiliency, and compliancy requirements (PCI, TISAX, etc.)

Occupational Competencies
- Client service oriented with ability to communicate technical issues in simple terms.
- Calm and polite manner when dealing with end users even in challenging situations.
- Ability to identify technical and non-technical issues and resolve effectively.
- Be able to effectively prioritize tasks, changes and incidents in line with both business and IT requirements and allocate resources accordingly.
- Measurement driven with a continuous improvement mindset.
- Be able to create and maintain knowledge bases to share how-to with others.
- Availability for occasional work in the evenings or weekends.
- Native in Korean language.
- Fluency in English.

Occupational Experiences
- 3-5 years of experience supporting and troubleshooting current IT environments, including device hardware and software, printers, Windows and Macintosh operating systems, and networking.
- Proven working experience in providing help desk support.
- Familiarity with Microsoft Office 365, troubleshooting and management.
- Proficiency in server room or data center infrastructure physical management.
- Advanced troubleshooting and multi-tasking skills.
- Experience with creating knowledge base, how-to, training and/or orientation documents for users and/or other IT team members.
- Strong client-facing and communication skills.
- Customer service orientation.