담당업무

- Enhance client experience & service level in BTQ : You will ensure consistent excellence of the Maison’s experience for clients and deliver Maison’s client experience service training program & follow up coaching. You will monitor mystery shopping / client feedback results and develop action plans. You will also support CRC team to deliver a seamless omnichannel client service experience including all knowledge of the services and products.

- Coach BTQ and CRC staffs to elevate talent pool: You will conduct coaching actions that are tailor-made to the BTQ to improve commercial results and staff productivity. You will provide motivation & coaching skills tailored to the capabilities of each group.

- Draw up a year/monthly coaching plan & training sessions (focus on in-boutique): You will design a learning plan tailored to close the knowledge and skills gap. You will develop coaching activities to adapt the Maison’s training program and method and propose annual coaching calendar in alignment with the training objectives and budget.

- Assist / Follow up Maison’s key trainings by the level of knowledge & occasion: You will assist in conducting induction programs for newcomers (In charge of ensuring the staff’s soft-landing in terms of Maison & its creation knowledge) and support training events. You will collaborate with others to enhance training efficiency and provide better learning & development tools. You will stay up-to-date with the market trends of a luxury market.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력4년↑

- 4~9 yrs’ experience in retail or luxury fashion & hospitality industry.

- excellent interpersonal skills and positive attitude.

- familiar with role-playing activities & giving constructive feedback.

- fluent in English. (verbal & written) 

우대사항

ㆍ영어가능자

ㆍ관련 학과 전공자

ㆍ관련 자격증 보유자

ㆍ유관업무 경력자