Job Summary:

·         Act as the first-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

Key Responsibilities:

·         Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, pick release, sales recon/closing) to ensure orders are shipped to agreed deadline.

·         Act as the first-point-of-contact to Cummins` customers to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the discussion with the related departments. (Planning, Logistic, W/H Operation, Sales team, Quality Control)

·         Take ownership of and resolve complex customer inquiries through ERP system and internal cross checking, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses to customers.

·         Act as liaison between the customer and the related departments for complex escalations/issues from customers.

·         Manage a high volume of incoming routine customer communications (via phone and/or email) for order entry.

·         Process customer orders within the order management system, accurately and within the required deadline.

·         Maintain accurate records of all internal and external interactions in the appropriate database/system.

·         Prepare and distribute customized internal reports. (Monthly Sales closing, Sales reconciliation)

·         Identify and communicate areas for process improvement to Supervisor.

Competencies:

·         Customer focus - Building strong customer relationships and delivering customer-centric solutions.

·         Drives results - Consistently achieving results, even under tough circumstances.

·         Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

·         Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·         Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Experience:

·         3 plus years of relevant customer order management and account management

·         Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)

·         Ability to navigate an ERP system (Oracle preferred)

Education:

·         4-year college degree in applicable field

Location:

·         Hwasung, Korea