담당업무

- The CSS represents the client and is the face of the brand to the outside world.

- This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships.

- You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs. .

- Drive usage and adoption activities as defined in the CXIM playbook to ensure a customer’s success. Activities include but are not restricted to detailing customer’s goals and developing a plan for their success; establishing success metrics; identifying potential roadblocks and providing prescriptive recommendations

- Report, maintain accurate activity and engagement records for your customers to ensure data integrity in business reporting. .

- Maintain a deep understanding of the CX Cloud platform and be able to educate customers on the most relevant features/functionality for their specific business needs.

- Collect and input customer feedback into feedback management tool (AHA)

- Monitor and report on the health/risk of assigned accounts and implement intervention strategies to foster retention. .

- Execute customer feedback surveys given post onboarding and midway through engagement process.

- Build and nurture a pipeline of reference customers.

- Drive customer participation and attendance to local user communities/events/webinars/etc. as applicable 

스킬

ㆍIT

자격요건

- BA/BS degree, technical degree or 1-2 years of CS + technical experience

- Native language skills (excellence verbal and written communication skills)

- Ability to speak and write English fluently (B2 Level)

- Strong business awareness and understanding of key market drivers within IT/networking industry

- Digitally savvy with a relentless desire to keep up to date on the client and other sources of digital information to help customers find what they need

- Ability to interact professionally with individuals from various backgrounds

- Strong interpersonal skills, team player and a high level of integrity and professionalism

- Thrive in a fast-paced, high-growth, rapidly changing environment 

- IT skills: essential computer skills to navigate efficiently a computer based job

- Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry (would be a distinct advantage) 

우대사항

experience in outbound sales in the IT industry (would be a distinct advantage)