담당업무

- To ensure desired customer delight by providing satisfactory response to customer interaction.

• - Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• - Evolve more effective work process for improving customer interactions.
• - Constantly monitor & review performance metrics for achievement of objective.
• - Contribute inputs towards sales & marketing plans.
• - To interface with respective work centre for resolution of complaints.
• - Manage resolution of billing queries /Issues.
• - To track & ensure closure of complaints.
• - To effectively manage Contact Centre operations for constant performance achievements.
• - Identify relevant training needs of agents & ensure effective implementation.
• - Effectively manage shift operations.

자격요건

• - Native language skills (excellence verbal and written communication skills both Korean and English).
• - At least one year experienced in team managing.
• - Able to work under pressure.
• - Great people skills and ability to communicate (negative) feedback.
• - Good organizational skills, knowledgeable of goal-setting practices.
• - Phenomenal communication, presentation and public speaking skills
• - Organizational and time management abilities
• - Critical thinking, analytical and decision making abilities

우대사항

- Support for VISA and Work Permit with Airfare Ticket

- Support for 2 weeks free company accommodation provided before getting the residence

- Annual leave 12 days / Sick leave 14 days

- Pick up service from airport / Shuttle van pick up from nearest LRT station