채용] Innovation(Sr.) Consultant (부장급, 관련 경력 7년 이상)
1. 업무 내용
? Co-innovate with our clients to outline transformation roadmaps.
? Support delivery, account management, sales teams in problem solving and driving business growth.
? Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
? Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.
? Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
? Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
? Create a culture of problem solving by imparting trainings.
? Identify new technologies which can help us improve CNX &/ our client’s business processes.
? Improve existing technology assets / offerings by contributing to refining product backlogs and by supporting POCs.
2.우대 / 요구사항
- 학력 : 대졸이상 / 경력 : 관련 경력 7년↑
- 비즈니스 영어 가능자 (verbal and written) 우대
? Comprehensive understanding of Business Process Service & CX business & associated channels
? Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and
Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce;
Technology; and Travel, Transportation & Tourism
? Solution Building ? Business Transformation Roadmaps
? Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
? Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.)
? Expertise in conducting Process Discoveries & write Process Design Documents
? Lean Six Sigma BB / MBB Certification
? Agile/ Scrum Certification
? Experience in Organization Change Management
? Experience in Agile Methodology
? Experience in Customer Journey Mapping
? Very good understanding of Design Thinking
? Excellent verbal and written communication skills - English
? Excellent Presentation and Use case story boarding skills.
? Very strong internal and external stakeholder management
? Strong Power Point and Excel skills
? Ability to work with cross functional teams.
? Ability to travel up to 25%