Content quality specialist - PUSH Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.   About the Team Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Our Quality Assurance Analysts audit and review our Moderation teams, handling appeals, audits, feedback and providing support on ad hoc policy questions. Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. What will I be doing? - Be a part of PUSH & Reflow PK. - Ensure a quality framework is in place based on the business types/facts by coordinating across regions and    stakeholders. - Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize    employee achievements. - Access quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate   with operations team to improve quality performance. - Work closely & hand in hand with other departments to respond immediately to relevant business needs - Produce statistical reports and insights on quality performance. - Effectively communicate updates and developments with team members, trainers and management. - Problem solving and provide the best solution to address the problems - Support the new hire onboarding smoothly with the established process. - Contribute to special projects that enhance the business, including projects involving root-cause analysis of weak    performance metrics, service readiness projects, and tool projects as assigned or requested by management. - Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders. Qualifications Minimum Qualification - More than 1.5 years of working experience in the Content Safety Industry. - Full Professional Korean and English Proficiency is required. Preferred Qualification - Proficiency in using Excel(formulas, pivot tables, v-lookups, macros), SQL or other data analysis tools, with strong    data analysis ability Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.