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담당업무
1: Business
- Manage the eCommerce target and cost estimation. - Develop the eCommerce channel
vision & sales strategies & service in collaboration with Client
Relation Center. - Define the platform
strategies to drive traffic to the websites and optimize conversion rate,
develop website usability, innovation and best practices for the markets to
collaborate with local relevant teams & HQ teams. - Be a key contact for eCommerce team regarding maintenance, change
requests, and enhancements of the websites. - Encourage the teammates to be
aligned with target & team’s vision. 2 : Operation / Projects /
Website management - Be the key contact person for
all coordination’s with Company local shared service functions, such as IT,
Finance, and Logistics - Ensure the efficient
operation process & client journey to maximize the sales and service. - Liaise with the Client
Relations Center Manager to define and implement action plans to meet the
objectives in terms of sales and services. - Manage client satisfaction
related to e-commerce activities: trouble shooting for potential issues on the
platform including risk management. - Responsible to set up the
eCommerce standard sales/service protocol & handling of the training
materials for the relevant departments; Client Relations Center & Logistics
& BTQ users. - Responsible of website
contents plans to align with communication / launching plans to deliver right
storytelling for Carier value. - Manage the eCommerce projects
to implement the global service/projects & set up for the localization plan
of global service. 3: Reporting / Research - Manage qualitative and
quantitative weekly/monthly eCommerce reporting on the P&L, operations
performance, and sales analysis. - Market trend research
including competitor research
자격요건
ㆍ학력 : 대졸이상
ㆍ경력 : 경력10년↑
-
University degree with a minimum of 10 years of experience in e-commerce
environment -
Luxury brand experience is a plus. -
Fluent in both Korean & English -
Experience in team management and project management in an international
environment -
Good knowledge of the luxury industry in Korea market -
Strong understanding of current online marketing concepts, strategy and best
practice -
Good at numbers & Positive attitude & logical thinking -
Sales, service and result oriented
- SAP / GA experience is preferred
우대사항
ㆍ영어가능자
ㆍ관련 학과 전공자
ㆍ관련 자격증 보유자
ㆍ유관업무 경력자
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