Direct Report to
- B2C Group Key Account Manager
 
Main Purpose of Job
- Assist the direct retail channel with administrative task.
- Support the direct retail team in achieving their targets by providing effective administrative support
 
Job Description
Order Management 
- Process and manage customer orders received through the e-commerce platform.
-  Checking and processing orders sold through ‘direct retail channel’ on a daily basis to ensure that Nespresso products are delivered to customers without problems. 
-  Handling all tasks that occur on the day, including orders, returns, and exchanges, according to company guideline.
-  Managing and operating eretailers` requests for all matters related to ordering, delivery, returns and collection of Nespresso products under the manager`s direction.
 
Support to execute direct retail channel promotion and special activities 
(big & bold event in direct retail, collaboration activities with marketing team, etc.) 
 - Assist task in boosting direct retail channel sales
    > Coordinate with marketing and operations teams to ensure seamless execution of sales campaigns and promotions.
     : Update and maintain products` promotional image co-work with related function
     : Customer benefit, such as GWP, managed well during the event.
 
Competitors` Activities Monitoring:
 - Monitor and report competitors` pricing, promotions, and product offerings on a weekly basis.
 - Provide insights and recommendations to the sales and marketing teams based on competitor analysis.

Job Requirements

? Fresh graduate or less than 2 years of administrative working experience.
? Previous experience in e-commerce or retail sales administration is preferred.
? Online retailer accounts such as `Naver`, `Coupang`, `ssg.com`, `Kakao`, etc. experience preferred.
? Intermediate skills for using MS Office Excel and PowerPoint.

* 채용 시부터 24년 12월 말까지 계약 예정