담당업무

Position: Key Account Manager
Job Family: Sales and Services
Reporting Line: Sales & Services Manager

Role Purpose Statement: The jobholder is responsible for monitoring, maintaining and ensuring customer satisfaction for the assigned customer to achieve the goal of maximizing the profit.

[MAIN ACCOUNTABILITIES]
     
* Communication
-Receive and deliver information and instructions from customers to the related teams.
-Receive the request from airlines, modify and mediate it with them if needed and deliver the final request to the related teams in the company.    
-Produce and compile various reports concerning customers as required especially in the areas of :
-Receipt of report and issue internally
-Follow up and receipt of internal reply
-Analyze and scrutinize reply if acceptable
-Co-ordinate reply to customer within designated time limits
-Analysis and statistics to review a yearly report if necessary
-Monitoring of corrective action if necessary
* Catering Agreement
-Draw catering contract or review given contract from airlines in cooperation with regional head office.
-Follow up signed contract during daily business and ensure extension/termination/renewal of the contract in time.
*Menu Presentation
-Receive or send the request for the menu presentation and decide menu presentation schedule  with airlines and all related teams. 
-Decide which menus will be prepared on the presentation day (airliner’s menus or caterer’s suggestion)
-Arrange and set up menu presentation room, kitchen, documents, and transportation for visitors. 
-Conduct menu presentation with visitors, finalize menus, take menu pictures, and tidy up the presentation room. 
*Customer Care  
-Participate in customer meetings which involve customer concerns, requests, or requirements.  
-Participate in business related customer entertainment of any kind, both during and after normal office hours. 
-Evaluate meal quality periodically with station staffs. 
-Arrange special events for customers including Year end party.
-Follow up any requests related to broadcasting.
-Attend any convention or meeting requested by customers. 
*Others  
-Follow up private and VVIP charter flights. 
-Collect outstanding invoices. 
-Assist customers’ quality audit. 
-Update customer contact points.
-Make report or data related to the catering business, menu prices, market development, when necessary
-Carry out other related tasks as directed.  
*COMPETENCIES
-Customer Focus
-Situational problem solving 
-Decision making 

스킬

ㆍkey account manager

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력3년↑

*Technical Competencies
-Bachelor’s degree, or equivalent combination of education and experience.
-3-10 years experience in Sales or Key account management
-Must be proficient in the use of English language(both spoken and written)
-Must be able to use Microsoft Office
-Driving license

*Personal Competencies
-Must have good presentation skills
-Must have good negotiate skills
-Must have good communication/social skills
-Must have basic knowledge of accounting
-Must have good information gathering and analysis skills
-Must be a good listener
-Preferable to have experience in Customer Service and Business Administration 

우대사항

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