담당업무

Field Service Manager (대리~과장)

- Quick Service Restaurant 고객사 대상

- QSR을 운영하는 고객에 대하여, 클리닝 및 위생 요구사항에 대한 개인 고객서비스와 솔루션 제공하는 업무.

- Accountable for the achievement of sales, expense, and customer visit frequency targets for assigned territory, as defined by regional plan.

- Responsible for training and/or supervising field service representative.

- Effectively communicate with all levels of management, including customer headquarters, distributor channels, and internal Ecolab

- Demonstrated though knowledge of all account’s SOPs and strong relationship with personnel and key management in the accounts.

- Proven ability to take on additional responsibilities /projects, delegated by chain of command, in addition to manage territory adequately.

- Develop and enhance existing relationships with customers while working independently & maintain own schedule.

- Advise customers on quality assurance & conduct customer store visits to help maintain clean and sanitary establishment.

- Build and maintain alliance with key distributors, ensuring inventory is consistent with forecasted customer needs.

- Provide food safety & sanitation advice, as well as education & training at store level.

- Utilize problem solving & trouble shooting skills to install & maintain dispensing systems.

- Maintain accurate customer service/activity records and provide monthly reporting.

- Other duties as assigned.

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력2년↑

- B2B 영업경력, 2년 이상

- Excel, Word, PowerPoint 사용자

- Bachelor’s degree or equivalent

- 프랜차이즈 비즈니스와 식품서비스 운영에 대해 이해하는 경력자

- QSR 고객사에서 직영 및 점주를 대상으로 교육 및 Audit 진행 경력자 (맥도널드, 버거킹, 서브웨이 등)

- 기계 설치 및 수리 경험자

- 영어를 배우고자 하는 의지가 있는 분

우대사항

ㆍ관련 학과 전공자

ㆍ유관업무 경력자