(BPO) (해외취업-말레이시아) 여행 Reservation 플랫폼 Team Leader 채용

포지션 및 자격요건

Team Leader
( 2명 )

담당업무

To ensure desired customer delight by providing satisfactory response to customer interaction.

  • - Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
  • - Evolve more effective work process for improving customer interactions.
  • - Constantly monitor & review performance metrics for achievement of objective.
  • - Contribute inputs towards sales & marketing plans.
  • - To interface with respective work centre for resolution of complaints.
  • - Manage resolution of billing queries /Issues.
  • - To track & ensure closure of complaints.
  • - To effectively manage Contact Centre operations for constant performance achievements.
  • - Identify relevant training needs of agents & ensure effective implementation.
  • - Effectively manage shift operations.


자격요건

  • - Native language skills (excellence verbal and written communication skills both Korean and English).
  • - At least one year experienced in team managing.
  • - Able to work under pressure.
  • - Great people skills and ability to communicate (negative) feedback.
  • - Good organizational skills, knowledgeable of goal-setting practices.
  • - Phenomenal communication, presentation and public speaking skills
  • - Organizational and time management abilities
  • - Critical thinking, analytical and decision making abilities


우대사항

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