Hiring Department: Global Workplace Solutions
Working Location: On-site at client premises in Songdo

JOB SUMMARY
Leads a group of technicians to ensure effective and efficient service delivery, maximized technician productivity and minimized customer business interruptions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides supervision and leadership of a field service team that ensures the efficient and safe maintenance of client location(s). 
Develops a detailed daily workforce schedule by technician crew ensuring all skills, requirements and resource availability is met. 
Schedule includes corrective work orders.
Manages all technical training requirements including competency assessments, critical services training and scenario training exercises.
Communicates with client and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope.
Hosts the on-site activity of sub-contractors performing hard services.
Available on-call 24/7 to provide telephone assistance or emergency response to the facility.
Ensures compliance to all city, state, and federal license and certification requirements. Maintain and submit all records and documents to proper authorities for audit purposes
Reviews all work and assures performance in accordance with established safety procedures
Participates in scheduling meetings with operational partners/customer to finalize priority of work orders, optimum downtime windows, and necessary lead times.
Complies with all company policies and procedures and adheres to company standards.

SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with the company`s values. 

EXPERIENCE
Technical education with 7 plus years of related experience.(Data Center experience preferred)
Demonstrated leadership and management experience