KEY RESPONSIBILITIES 

1. Digital ecosystem management: Coordinating all projects streams, driving milestones, progression tracking, implementation, ensuring technical integration and deployment, change management
2. Actively participating to cross-functional projects and implementing high value digital applications with a strong business impact
3. Managing projects (timeline, budget…) from start to finish, including handing over projects to subsequent stakeholders 
4. Handling all functional specifications
5. Communicating on the projects with all departments (business, IT, corporate services…)
6. Identifying new opportunities as well as facilitating & optimizing the implementation of new applications or features
7. Training end users as well as being the key point of contact for support needs
8. Create documentations related to new project procedures, end user manuals and operation guidelines.
9. Be responsible to roll out HQ and regional digital solutions across Maisons and Group Functions
10. Organize training for Maison / CRC end users’ competency upgrade following new operation needs.
11. Coordinate operational and functional testing for new project activation and new features implementations
12. Implement effective process/workflow adjustments based on workload and analysis of statistical data
13. Support between Korean and English translation on internal and external documentations

SKILLS 

• Fluent both in Korean & English 
• MS Office proficiency (Word/ PowerPoint / Excel / Outlook)
• Prior experience with excellent digital project management skill with ownership and ability to handle multiple tasks simultaneously 
• High attention to detail
• Flexible and positive way of thinking about change
• Proficiency with the Contact center, CRM and eCommerce systems & tools
• Excellent planning, organizational, time management, and analytical skills
• Ability to analyze information, identify problems and develop action plans

PROFILE
 

• Minimum 3 years of relevant experience in Project Management / e-Commerce / Client Relations Centre (Experience in Salesforce and SAP a plus)
• Digital savvy and can think out of the box. Strong passion for web, mobile, technologies to create an exceptional customer experience
• Strong understanding of online and offline customer journey 
• Demonstrate project management skills and project delivery on time 
• Solid understanding of the Korean consumer behavior and digital landscape
• Fast-learner, rigorous, organized, dynamic, proactive and team player 
• Independent and able to treat confidential information
• Experience from a group environment a plus
• Strong organizational, coordination skills and attention to detail 
• Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
• Good interpersonal and communications skills