Job Description

NIQ Customer Success team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty expertise, engagement, and solutioning.

• - Serving as initial point of contact for assigned FMCG clients and shared accountable for work        conducted in terms of retail data management.
• - Drive customer loyalty by providing digital platform support and servicing to customers.
• - Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• - Provide clear and accurate responses as well as market expertise to stakeholders.
• - Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key            Performance Indicators
• - Analyse and Deliver business Issue oriented presentations to clients according to NielsenIQ’s       quality standards in a timely and precise manner, according to clients’ business needs and            specifications.
• - Learning an accurate and keeping up-to-date knowledge on research techniques and                      applications including desk-research on latest trends.
•  - Learning to identify potential opportunities based on client discussions and needs and assist        team leaders and respective commercial team to present to client

The role of Executive within Retail Measurement Service (RMS) Customer Success organization is enabling the RMS business and clients to meet critical business needs: client satisfactions and financial objectives, by 

Qualification

• - At least candidate with bachelor’s degree from all backgrounds
• - Fresh graduate or with up to 2 years of experience in relevant field which required                          communication and analytical skills (e.g., account management, client servicing,                  business/market analyst, etc.)
• - A candidate who is intrigued about working in the leading global information and measurement company.
• - Proficient in Microsoft Office Excel and PowerPoint
• - Good communication and visualization skills ? interested in storytelling techniques.
• - Business English knowledge, both verbal and written
• - Ability to work independently and in a team within a virtual environment.
• - Open for change, integrity & client centric mindse