담당업무

ㆍ* Primary responsibilities  

 Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.

• Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
• Negotiate non-contractual customer requests as it relates to lead-time and expedited freight. 
• Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
• Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
• Work with Sales, Marketing and Forecasting to analyze short-term forecast and order pattern
• Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders.  Communicate with Customers process improvements related to their order and processing patterns.
• Work with Global Customer Service with On Time Delivery Metrics and resolutions implementation.
• Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit.  Provide critical customer account feedback as it relates to short term line loading.

ㆍ* Primary responsibilities  

 Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.

• Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
• Negotiate non-contractual customer requests as it relates to lead-time and expedited freight. 
• Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
• Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
• Work with Sales, Marketing and Forecasting to analyze short-term forecast and order pattern
• Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders.  Communicate with Customers process improvements related to their order and processing patterns.
• Work with Global Customer Service with On Time Delivery Metrics and resolutions implementation.
• Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit.  Provide critical customer account feedback as it relates to short term line loading.

스킬

ㆍCS, Microsoft Office, 영어 실력 중급이상 (비즈니스 이메일 및 컨퍼런스 콜 참석하여 정확히 의사를 전달할 수 있어야 함)

핵심역량

ㆍ 계획성, 성실성, 꼼꼼함, 성취지향성, 윤리의식, 적응성, 창의성

자격요건

ㆍ학력 : 대졸이상

우대사항

ㆍ외국어 : TOEIC 750점 이상