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담당업무
Business Strategy &
Operations > Lead e-Com / Direct Sales
order management operations for Client Care Center - Own operations for seamless
and errorless end-to-end client experience through inventory control, delivery,
return/refunds, and finance reconciliations - Set up robust processes and
coordinate with internal/external partners in both Global and Korea
Ecommerce/Logistics/IT/Client Services/CRM to set up e-Commerce operations.
Ensure operational excellence in shopping journey, order fulfillment and
delivery to provide optimal client experience. - Lead Business process
innovation for e-Commerce and Direct Sales (efficiency, cost-savings,
automations, process changes) for both new/existing in collaboration with
e-Commerce Manager - Lead compliance for CCC
E-com/DS processes in charge including SOP/ Policy/ Legal/ Risk & Control - Analyze operation results and
create reports to evaluate the performance of key metrics set forth incl.
conversion and return rate, sales, service levels etc. with objective to
improve online shopping experiences and conversion rate > CCC Product Management > Support CCC Manager &
e-Com Manager to plan and execute CCC products based on global roadmap - Propose and push for CCC
product enhancements to enhance client experience and work efficiency - Digital Products training - Site issue management
(product-related) - Collaborate with relevant
internal stakeholders (Global and local Omnichannel, IT, Logistics) to ensure
efficient product management and rollouts > Omnichannel Projects and Enhancements - Develop/enhance
e-Commerce/CCC systems with global/ regional/ local project team - Plan 2025 Roadmap for CCC
infrastructure upgrades - Deliver local business
requirements for omni-channel projects to be shared with global/regional teams
to support the identification and implementation of IT systems and tools
- Conduct UATs for system launches and releases
자격요건
ㆍ학력 : 대졸이상
ㆍ경력 : 경력7년↑
- 7+
years of experience in E-commerce operations and order activities on the brand
channels or relevant fiends such as CS/Logistics/Operations Luxury brand or
high-end fashion brand experience - Client
Care experience a big plus - Familiarity
with Salesforce solutions - Working
experience in global organization - BA/BS
degree or equivalent required - Fluent
in spoken / written English and Korean - Proficient
OA skills (Excel and Powerpoint) - Agile
and flexible for release, launch, critical issue timings for e-Commerce
operations - Good
team player, highly organized, and detail oriented
우대사항
ㆍ영어가능자
ㆍ관련 학과 전공자
ㆍ관련 자격증 보유자
ㆍ유관업무 경력자
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