In this Role, you`ll get to:  

• Educate partners on the use of the extranet, manage availability on site
• Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog
• Handle support tickets & calls from Partners and Market Management team with the highest integrity and quality
• Optimize content to maximize conversion
• Prepare reports as necessary
• Participate in market and competition research (if required)
• Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
• Share and seek out best practices and knowledge
• Accountable for meeting individual KPIs and team goals and following procedures
• Promoting supplier self-service support and maintenance.
• Increase operational efficiencies and revenue within the team, and improve inter department workflows
• Improve Net Promoter scores/ Satisfaction Scores from accommodation partners
• 
  

What you`ll Need to Succeed:

• Adaptable to new technologies, quick learner
• Excellent written and verbal communication skills along with a strong ability to convince
• Autonomous and result driven (history of achieving ambitious targets)
• Navigates well in ambiguous work environments (minimal structure or formalized processes)
• Energetic and driven personality
• Adapts well to and is energized by change
• Must be operationally orientated
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.
• Excellent fluency in English & Korean. 
• Basic computer and MS Excel skill
• Bachelor or equivalent degree required
• Meeting or exceeding expectations in the last performance review including Agent Behaviour KPIs
• Must not be a part of any PIP with consistent performance in the last 6 months
• Must not have been served with any formal disciplinary actions in the last 12 months. 
• 
  

It`s Great if you have:

• Bachelor or equivalent degree required
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply

복리후생

ㆍ재택근무(입사 후 4개월 차부터 7주 재택 + 1주 출근) - 재택근무 지원비 지급

ㆍ재택근무 지원비(400 USD)

ㆍ워케이션(1년에 최대 30일까지 전세계 원하는 곳 어디서든 근무 가능한 프로그램)

ㆍ연 1회 건강검진 제공 + 건강검진 휴가 1일

ㆍ아고다초이스(현금성 복지포인트)

ㆍ자유로운 연차사용

ㆍ연 1회 성과보너스(최대 3개월치 급여)

ㆍ연차별 장기근속 휴가 및 휴가비 지원

ㆍ데일리스낵&스낵자판기&커피머신

ㆍ아고다 직원할인

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 경력무관

우대사항

ㆍ외국어 : TOEIC 850점 이상