Job Description

Accountability and ownership for the Production Support (PS) Activities

? Support all Production Support activities within an account/region (aligned with worldwide HQ accounts)

? Establish, Oversee and Maintain a profitable PS business to meet customer needs

? Build and develop a team of engineers to support all production support related customer requests

(service, interface and application related production support)

? Establish and maintain the relationship to other groups (i.e. SEG, PSG) to coordinate escalations

? Focus on customer satisfaction

? Owns all regional customer related production support issues until they are closed

Support account sales manager and active participation in account support strategy

? Participate in development of account support strategy (local/HQ) as a partner of the sales team

? Partner with the sales team during the support contract negotiation phase to achieve a contract closure

aligned with the account and PS business strategy

? Communicate and deploy account support strategy within Production Support team

? Develop relationship with customer (as defined in account plan; focus on technical/operation decision

makers)

Lead and manage highly motivated and skilled team of Production Support engineers (Capability development).

? Manage / assess / develop team members

? Proactively plan and develop future needed skills

? Train and ensure compliance with policies and best practices within team

Position Requirements:

? Application Background ? memory test application skills are helpful but not required

? 5 years Management experience to lead a team of engineers and manage a support business

? Able to synthesize data to report to senior management and to customer management

? Able to build business relationships (internal and external)

? Knowledge in Excel and Office365

? Ability to assess technical capabilities of team members

? Apply technical coaching and development to team members

? Process development and management skills

? Escalation Management skills

? English language skills (speaking and writing)

? Able to lead internal team meetings and customer update meetings

근무지위치 : 양재