담당업무

ㆍCoordinate and schedule service appointments with customers, ensuring timely response and resolution of their service requests.

ㆍManage and maintain the service team`s administrative processes, including data entry, document preparation, and filing.

ㆍHandle customer inquiries and provide them with accurate and helpful information regarding service inquiries, updates, and procedures.

ㆍAssist service technicians with logistical support, such as travel arrangements, accommodation, and equipment preparations for on-site visits.

ㆍMonitor and update service reports and databases, ensuring accuracy and completeness of service records.

ㆍCollaborate with the finance department to process service-related invoices, payments, and expense reimbursements.

ㆍSupport the service team in preparing reports and presentations for management, providing insights into service performance and key metrics.

ㆍCoordinate with the sales and inventory departments to manage spare parts and equipment inventory, ensuring sufficient stock levels are maintained.

ㆍContinuously identify opportunities for process improvements and suggest initiatives to enhance the efficiency of back-office operations.

ㆍMaintain confidentiality and handle sensitive customer and company information with utmost discretion.

자격요건

ㆍEducation or certification in business administration or related fields is a plus.

ㆍProven experience in an administrative or support role, preferably in a customer service or technical service environment.

ㆍProficiency in using office software, including MS Office (Word, Excel, PowerPoint) and database management.

ㆍStrong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.

ㆍExcellent communication skills, both written and verbal, to interact with customers and internal teams professionally.

ㆍDetail-oriented and committed to maintaining accurate and up-to-date records.

ㆍAbility to work independently while also being a team player.

ㆍAdaptable and flexible, with a positive attitude towards change and challenges.

ㆍKnowledge of service management software or CRM systems is an advantage.

우대사항

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