담당업무

- Responding to customers’ requests, manage complaints, and provide general information to customers via phone, email or chat.

• - Identify customer needs and assist them in using specific features and functionalities in the reservation platform.
• - Follow-up with customers and assist them with their concerns.
• - Become and remain knowledgeable about reservation platform and products.
• - Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• - Identify inefficiencies in workflows and suggest solutions.
• - Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the platform.
• - Recognize trends and patterns, and escalate issues outside the company policy to the global team.

자격요건

- Native language skills (excellence verbal and written communication skills).

• - Ability to speak and write English fluently.
• - Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• - Ability to interact professionally with individuals from various backgrounds.
• - Strong interpersonal skills, team player and a high level of integrity and professionalism.
• - Team player with strong problem solving and conflict management skills.

우대사항

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