|
담당업무 - 외국계 고객사 컴퓨터 헬프데스트 제반업무 진행(서울 강남구 위치)
Job Description
|
SN
|
Required Information
|
Details
|
|
1
|
Role
|
End User Computing
- Desktop
|
|
2
|
Required
Technical Skill Set
|
Windows 7 & 10,
Outlook, Apple OS, User Mobile devices.
|
|
3
|
No.
of Requirements
|
-
|
|
4
|
Desired
Experience Range
|
2 to 7 years
|
|
5
|
Location
of Requirement
|
Seoul
|
|
Desired Competencies
(Technical/Behavioral Competency)
|
|
Must-Have
|
- Deploying packaged software to
assets using enterprise deployment tools.
- Assists field engineers with
Tier 2 level support of client devices/applications.
- Deploys patches, software
updates, and anti-virus updates to client devices.
- Provides Tier 2 level support of non-PC devices (PDAs,
Tablets, etc.).
- Remote support for all
Operating Systems errors (Windows XP, Windows 7, Apple OS).
- Remote Support for all VPN
access issues.
- Support for Safeboot and laptop
encryption.
- Support for incident resolution
on Citrix Client connectivity and remote desktop issues.
- Dual Language (Local and
English)
|
|
Good-to-Have
|
- Anti-virus (SEPM or McAfee).
- Basic SCCM and software
deployments.
|
|
SN
|
Role descriptions / Expectations from
the Role
|
|
1
|
Handling
and troubleshooting day to day issues end users` computers, applications and
mail issues.
|
|
2
|
Client
devices issues ? patching, software updates, mobile devices.
|
|
3
|
Terminal server profile issues and VPN
issues.
|
|