모집분야 및 자격요건 모집분야 및 자격요건 정보 | Position | Job Description | | IQS (품질솔루션 사업부) Back-office Support Specialist | - Key R&R
- Coordinate and schedule service appointments with customers, ensuring timely response and resolution of their service requests.
- Manage and maintain the service team's administrative processes, including data entry, document preparation, and filing.
- Handle customer inquiries and provide them with accurate and helpful information regarding service inquiries, updates, and procedures.
- Assist service technicians with logistical support, such as travel arrangements, accommodation, and equipment preparations for on-site visits.
- Monitor and update service reports and databases, ensuring accuracy and completeness of service records.
- Collaborate with the finance department to process service-related invoices, payments, and expense reimbursements.
- Support the service team in preparing reports and presentations for management, providing insights into service performance and key metrics.
- Coordinate with the sales and inventory departments to manage spare parts and equipment inventory, ensuring sufficient stock levels are maintained.
- Continuously identify opportunities for process improvements and suggest initiatives to enhance the efficiency of back-office operations.
- Maintain confidentiality and handle sensitive customer and company information with utmost discretion.
- Requirement
- Education or certification in business administration or related fields is a plus.
- Proven experience in an administrative or support role, preferably in a customer service or technical service environment.
- Proficiency in using office software, including MS Office (Word, Excel, PowerPoint) and database management.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal, to interact with customers and internal teams professionally.
- Detail-oriented and committed to maintaining accurate and up-to-date records.
- Ability to work independently while also being a team player.
- Adaptable and flexible, with a positive attitude towards change and challenges.
- Knowledge of service management software or CRM systems is an advantage.
- Job Summary
- We are looking for a dedicated and detail-oriented Back-Office Support Specialist to join our Service Team. As a Back-Office Support Specialist, you will be a vital link between our service technicians, customers, and various internal departments. Your exceptional organizational skills and ability to handle administrative tasks efficiently will contribute to the seamless operation of our service team.
- Location
- 서울 1명
| | IQS (품질솔루션 사업부)Field Service Engineer | - Key R&R
- Install, configure, and calibrate ZEISS IQS equipment at customer sites, ensuring proper functionality and optimal performance.
- Conduct comprehensive training sessions for end-users to maximize their proficiency in operating ZEISS IQS systems effectively.
- Troubleshoot and diagnose equipment issues promptly, employing your strong analytical and problem-solving skills.
- Collaborate with cross-functional teams to address technical challenges and implement innovative solutions.
- Perform regular maintenance and preventive servicing to extend the lifespan of ZEISS IQS equipment and minimize downtime.
- Keep abreast of the latest technological advancements and product updates related to ZEISS IQS offerings.
- Create and maintain detailed documentation, including service reports and customer interactions.
- Assist in the development and improvement of service protocols and procedures.
- Provide exceptional customer service, ensuring client satisfaction and building long-term relationships.
- Requirement
- Bachelor's degree in Engineering, Electronics, or a related field.
- Proven experience as a Service Engineer, preferably in the medical or imaging technology industry.
- In-depth knowledge of ZEISS IQS equipment, software, and imaging solutions.
- Strong technical acumen and the ability to understand complex technical concepts.
- Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Proficiency in troubleshooting and resolving technical issues efficiently.
- Ability to work independently and as part of a team, managing multiple tasks simultaneously.
- Flexibility for travel to customer sites as required.
- Demonstrated commitment to continuous learning and professional development.
- Job Summary
- We are seeking a highly skilled and motivated ZEISS IQS Service Engineer to join our dynamic team. As a ZEISS IQS Service Engineer, you will be responsible for providing technical support, maintenance, and repair services for ZEISS IQS (Image Quality Solutions) equipment. Your expertise will play a crucial role in ensuring the seamless operation and performance of our cutting-edge imaging solutions.
- Location
- 대구, 동탄, 서울 각1명
| | IQS(품질솔루션 사업부)X-ray Application Engineer | - Key R&R
- Experience with measurement equipment or X-ray, CT
- Develop new applications and new business opportunities for ZEISS product and technology
- Active technical supports to develop customer’s new application and to solve customer’s troubles
- Training ZEISS product and technology for customers to understand ZEISS product
- Specify ZEISS product at key OEM’s and Tiers on engineering drawing & provide support required to transition business to manufacturing location
- Ability to build strong collaborative relationship with customers
- Ability to manage complex situations & prioritize sales opportunity
- Requirement
- Bachelor's degree of Mechanical/Automotive/3D measurement/Nuclear/Radiation Engineering majors.
- Experience with measurement equipment X-ray, CT preferred
- Preferred users of CMM, non-contact measuring machine, scanner, X-ray, CT, etc.
- Drawing decryption and GD&T experts
- Ability to build strong collaborative relationship with customers
- Ability to manage complex situations & prioritize sales opportunity
- Possesses and applies basic analytical problem solving skills
- Applies metrology of process improvement when applicable
- Acquires basic knowledge of division’s product, customers, and customer needs.
- Drawing Interpretation and Geometric Tolerance Specialist preferred
- Computer literacy level 2, Driver's license level 2, Reverse Engineering level 2
- Entry level or less than 3 years experiences
- [Qualification license] ⇒ Mandatory
- Radiation handling supervisor license
- Other qualification licenses: SRI license, RI license
- Location
- 동탄 1명
| | RMS (현미경솔루션 사업부) EM Field Service Engineer | - Job Description (information about role & responsibility)
- Equipment installation and technical issue support
- Resolving system defects and errors through customer communication
- Preventative work and maintenance of equipment parts through prior inspection
- Equipment operation diagnosis and customer operation guidance based on knowledge and understanding of the equipment
- Provide technical support and perform improvement activities such as work procedures and service reports
- Communicate and cooperate with headquarters/application engineers to provide comprehensive solutions
- Creating business opportunities for ZEISS by reflecting customer technical requirements through communication with customers
- EM (Electron Microscope) : 전자현미경
- Qualification
- Bachelor of Electronic engineering/display/semiconductor engineering major
- Business level English proficiency
- Location
- 서울 1명
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홈페이지 입사 지원하기 근무지 주소 - 서울 오피스 : 서울특별시 송파구 법원로 135, 소노타워 1, 12, 13F
- 동탄 이노베이션 센터 : 경기도 화성시 동탄기흥로 602, 더퍼스트타워쓰리 1층 111호 ~ 120호
- 창원 사무소 : 경남 창원시 성산구 창이대로 663번길 13, 그린파크빌딩 1층
- 대구 사무소 : 대구광역시 달서구 달서대로 555 일신테크노밸리 118, 119호
- 부산 사무소 : 부산광역시 부산진구 서전로 10번길 29, 오기빌딩 9층 903호
- 광주 오피스 : 광주 서구 무진대로 976 자승빌딩 6층
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