Job Description Accountability and ownership for the Production Support (PS) Activities ? Support all Production Support activities within an account/region (aligned with worldwide HQ accounts) ? Establish, Oversee and Maintain a profitable PS business to meet customer needs ? Build and develop a team of engineers to support all production support related customer requests (service, interface and application related production support) ? Establish and maintain the relationship to other groups (i.e. SEG, PSG) to coordinate escalations ? Focus on customer satisfaction ? Owns all regional customer related production support issues until they are closed Support account sales manager and active participation in account support strategy ? Participate in development of account support strategy (local/HQ) as a partner of the sales team ? Partner with the sales team during the support contract negotiation phase to achieve a contract closure aligned with the account and PS business strategy ? Communicate and deploy account support strategy within Production Support team ? Develop relationship with customer (as defined in account plan; focus on technical/operation decision makers) Lead and manage highly motivated and skilled team of Production Support engineers (Capability development). ? Manage / assess / develop team members ? Proactively plan and develop future needed skills ? Train and ensure compliance with policies and best practices within team Position Requirements: ? Application Background ? memory test application skills are helpful but not required ? 5 years Management experience to lead a team of engineers and manage a support business ? Able to synthesize data to report to senior management and to customer management ? Able to build business relationships (internal and external) ? Knowledge in Excel and Office365 ? Ability to assess technical capabilities of team members ? Apply technical coaching and development to team members ? Process development and management skills ? Escalation Management skills ? English language skills (speaking and writing) ? Able to lead internal team meetings and customer update meetings 근무지위치 : 양재 |