담당업무

Service Excellence- Develop and Enhance a culture of Service Excellence
Business Development
Talent Management- Develop and maximize top talent
Data Integrity/Reporting/Project Participation 

자격요건

• Over 5 years of experience in customer service /contact center.
• Strong communication, problem-solving and organizational skills.
• Warm and elegant voice.
• Well- developed leadership skills, including an ability to address employee issues.
• Ability to handle escalated customer issues, and diffuse customer service issues independently.
• Strong analytical skills and reporting skills. 
• Experienced and demonstrated success training and coaching skills.
• Strong leadership, coaching, communication, problem solving, and organizational skills.
• Intermediate level MS Office skills.
• Ability to work overtime and remain flexible with work schedule; weekends are required.

우대사항

• Experience with luxury industry.
• E-Commerce skills and familiarity with internet technology.
• Knowledge of Client Relationship Management, e-mail response, and Microsoft applications.
• Direct sales experience.