Responsibilities
ㆍServing as initial point of contact for assigned clients and shared accountable for work conducted in terms of retail data management. ㆍDrive customer loyalty by providing digital support and servicing to customers. ㆍBuild, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform. ㆍCommunicate on Product Enhancement, Universe Update & Delivery Details to stakeholders. ㆍProvide clear and accurate responses as well as market expertise to stakeholders. ㆍAchieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption. ㆍAchieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
Qualification
ㆍBachelor’s degree from all backgrounds ㆍFresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.) ㆍA candidate who is intrigued about working in the leading global information and measurement company. ㆍProficient in Microsoft Office applications ㆍGood communication and visualization skills ? interested in storytelling techniques. ㆍBusiness English knowledge, both verbal and written ㆍAbility to work independently and in a team within a virtual environment. ㆍOpen for change, integrity & client centric mindset
preferential treatment
ㆍEnglish speaking
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