Executive, Client Service

Nielsen IQ Korea Co., Ltd. was established in 1980 and is a foreign company (foreign-invested company) with a capital of 2.1 billion won, sales of 84 billion won, and the number of employees of 250. It is located at 50 Seosomun-ro, Jung-gu, Seoul (Jungrim-dong, CENTRAL PLACE), and is operating in more than 110 countries around the world, conducting the business of the world`s best information analysis company.

Position and Qualifications

Executive
(○ person)

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty expertise, engagement, and solutioning.


Responsibilities

ㆍServing as initial point of contact for assigned clients and shared accountable for work conducted in terms of retail data management.

ㆍDrive customer loyalty by providing digital support and servicing to customers.

ㆍBuild, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform.

ㆍCommunicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.

ㆍProvide clear and accurate responses as well as market expertise to stakeholders.

ㆍAchieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption.

ㆍAchieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators


Qualification

ㆍBachelor’s degree from all backgrounds

ㆍFresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)

ㆍA candidate who is intrigued about working in the leading global information and measurement company.

ㆍProficient in Microsoft Office applications

ㆍGood communication and visualization skills ? interested in storytelling techniques.

ㆍBusiness English knowledge, both verbal and written

ㆍAbility to work independently and in a team within a virtual environment.

ㆍOpen for change, integrity & client centric mindset


preferential treatment

ㆍEnglish speaking


Admissions Procedure

ㆍDocument screening > 1st interview > 2nd interview > executive interview > final pass

ㆍInterview schedule will be notified later.


Notice

ㆍRecruitment may be canceled if false information is discovered.