Senior Research Executive, 

Customer Success

Nielsen IQ Korea, Ltd. (hereinafter referred to as NIQ), established in 1980, is a foreign company (foreign investment company) with capital of KRW 2.1 billion, sales of KRW 84 billion, and 250 employees. Located at 50 Seosomun-ro, Jung-gu, Seoul (Jungnim-dong, CENTRAL PLACE), we are a world-class information analysis company operating in over 110 countries around the world.

Recruitment fields and qualifications


Consumer Insights

( Consumer Research Division) 

Client Service & Sales

(○ people)
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers` use of our data and tools through specialty expertise, engagement, and solutioning.
 

Responsibilities

- Serving as initial point of contact for assigned clients and shared accountable for work conducted in terms of retail data management.

- Drive customer loyalty by providing digital support and servicing to customers.

- Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform.

- Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.

- Provide clear and accurate responses as well as market expertise to stakeholders.

- Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption.

- Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators


Qualifications

- At least candidate with bachelor’s degree from all backgrounds

- Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)

- Able to communicate in Korean

- A candidate who is intrigued about working in the leading global information and measurement company.

- Proficient in Microsoft Office applications

- Good communication and visualization skills ? interested in storytelling techniques.

- Business English knowledge, both verbal and written

- Ability to work independently and in a team within a virtual environment.

- Open for change, integrity & client centric mindset

Selection procedure

ㆍDocument screening > Job test and interview > Final pass

ㆍThe job test and interview schedule will be notified later.


Notice

ㆍIf false information is discovered, employment may be cancelled.