Responsibilities

• ㆍProvide 1st level technical trouble shooting support to Service (Vestas & Non-Vestas)

• ㆍProvide remote / on-site support to service operation on resolution of turbine alarms / alerts

• ㆍTravel on as needs basis to wind farm to enable direct issue resolution, supervision or development of L4 technicians

• ㆍSupport service team with technical inquires from customers and local authorities

• ㆍAttend external meetings with customers or authorities to support service team

• ㆍSupport with the preparation of technical reports for customer and service operations

• ㆍSupport the ASP ROS technical team with LPF, cost out, performance, down turbine calls

• ㆍDevelop and facilitate training of Level 4 Turbine technician team to support the service business need

• ㆍUtilisation of the C4C/TSL ticketing system in order to efficiently respond and handle resolution of issues raised by the service operations team

• ㆍActing as sub-regional contact point for ASP ROS, collating/consolidating region specific information on need basis to enable an ASP overview

• ㆍEscalation of challenging issues to ASP ROS technical team for advanced troubleshooting support

• ㆍProvision of ad-hoc support to validate Component Inspection Report (CIR) related to WTG in sub region. Approval of CIR`s to be completed at ASP regional ROC

• ㆍCreate / Update Draft Vestas Global Advisor (VGA) based on the troubleshooting support and submit in the portal, which will be reviewed by ASP to be available in VGA portal

• ㆍEnsure correct SW and parameter settings for windfarms

• ㆍRemote Software upload support for Vestas & Non-Vestas turbines

• ㆍCreate and consolidate cost out suggestions from Service operations and support the ASP ROS technical team to develop cost out projects for implementation

Qualifications

• ㆍUniversity degree in Engineering

• ㆍAt least 5 years of working experiences preferably in wind industry or energy sector

• ㆍWorking knowledge on various Vestas Fleet would be advantage

• ㆍExperiences in interactions with local authorities would be advantage

• ㆍGood Diagnostic and troubleshooting technical skills with emphasis on root cause analysis

• ㆍGood communication skills, both verbal and written English

Competencies

• ㆍIntermediate MS Office, particularly Excel

• ㆍSome degree of physical fitness in order to climb turbines

• ㆍHighly developed communication skills, both verbal and written

• ㆍAbility to organize priorities and prioritize daily work without any supervision

• ㆍAbility to utilize all identified the tools and systems listed in the relevant skills matrix for this position

• ㆍAbility to participate effectively as part of team

• ㆍAbility to work in stress/time critical environment

• ㆍSelf-motivated; self-directed

What We Offer

• ㆍGlobal community and culturally diverse working environment

• ㆍGreat development opportunity in key growth markets in Asia

• ㆍIn-depth knowledge and experience to refine technical skillsets and develop as a specialist

Additional Benefit

• ㆍFlexible benefits plan

• ㆍMedical insurance / Hospitalization / Life insurance

• ㆍCritical illness insurance

• ㆍPersonal accident insurance

• ㆍInternational business travel insurance

• ㆍAdditional annual leave to statutory (20 business days)

• ㆍMaternity leave

• ㆍPregnancy treatment leave

• ㆍPaternity leave

• ㆍPaid sick/ medical leave

• ㆍHalf day off (a half-day off in the afternoon on the eves of mid-autumn festival, new year

• ㆍAnd lunar new year)

• ㆍAnnual medical examination

• ㆍSend flower to employees in case of employee’s wedding or funeral

• ㆍLong service award

• ㆍDiverse and open work environment

• ㆍHighly value career development of employees, support internal transfer and promotion

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