Responsibilities 

ㆍTo secure high-quality customer relationships, lead to increased customer satisfaction in Korea

ㆍUnderstanding customers` organizations, key stakeholders and decision processes

ㆍUnderstanding business case drivers & buying criteria for specific opportunities

ㆍPreparing & maintaining account sales plans in line with Service Business Strategy

ㆍIdentifying potential improvements or new business opportunities for Vestas Service solutions based on an understanding of customer needs

ㆍDeveloping, maintaining & utilizing market understanding

ㆍEstablishing and maintaining relationships with key external stakeholders in the industry

ㆍTo work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety, and environmental issues, etc.

ㆍTo be commercially aware of the contract`s financial performance and requirements and inform /escalate cost overruns, requests out of scope and transition to new contracts

ㆍAct as a counterpart to customer`s responsible manager

ㆍOwn, supervise and record all customer issues in a systematic way, using available tools

ㆍEnsure correct information in SAP related to contractual obligations, quotations, invoicing, etc.

Qualifications 

ㆍUniversity degree in Business Administration, Engineering, Industrial Engineering or similar

ㆍWith 3 - 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market

ㆍFamiliarity with complex technical machinery, plant, processes or systems

ㆍGood business sense and economical understanding of contracts

ㆍKnowledge of at least one of NSEA languages

Competencies 

ㆍSkilled and committed

ㆍHave significant interpersonal skills and are able to communicate professionally to customers

ㆍExperience in Account Management and contract negotiations in B2B sales environment

ㆍOutgoing and enthusiastic with a "Yes, I can" attitude

ㆍAble to cope with a high level of change and priority

ㆍGood time manager

ㆍHave a positive mindset and friendly attitude

ㆍSAP knowledge