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Purpose of the Job ㆍThe role of an CX Training Professional is to deliver high quality technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PHD, SM, FSC etc.) both for customers and internal Honeywell employees. The Training delivery format are In-centre, On-site and E-learning.
Key Responsibilities
ㆍPrepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell HPS Quality procedures. ㆍDeliver virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings. ㆍContinuously update training equipment hardware and software in accordance with the latest releases of training courses ㆍMaintain technical knowledge as Subject Matter Expert on 1 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor ㆍDesign and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course. ㆍCollect student feedback after training delivery ㆍSuggest training course improvements to the Global organization ㆍBe familiar with virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings ㆍSupport Regional ACM or Senior Instructor and Country Coordinator in training logistics & operations. ㆍProvide solutions to training requests and assist in the production of proposals. ㆍAssist sales and marketing teams with presentations and support to customers.
Key Requirements
ㆍMinimum bachelor’s degree in technical/engineering ㆍMore than 4 years of experiences in presenting technical
training programs ㆍHighly desirable to have automation control systems experience (preferably on the implementation and maintenance of Honeywell systems (TPS, Experion PKS, FSC, SM, PHD, systems, etc.)
ㆍCertified in presentation and facilitation skills ㆍFurther qualifications in training/education is an asset ㆍFluent in Korean and English |