Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA`s. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

담당업무

ㆍOrder processing

ㆍSAP works (from inputting orders to issuing the invoice)

ㆍCommunications with outside / inside customers

ㆍHandling customer’s claim / complaint

ㆍReturns / credits / Debits

ㆍData handling including reporting

자격요건

ㆍ학력 : 대졸이상

ㆍ경력 : 총 경력 8년 이상, customer experience 경력 필수

우대사항

ㆍ비즈니스 레벨 영어 가능자

ㆍSAP 사용 경력자 

ㆍ화학, 반도체 산업 경력자 우대