Job Description:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Remote Support Engineer is a key player in the customer value chain and you are critical in supporting the customer`s technical problems.
You will be challenged to quickly solve their pre and post-sales questions, troubleshooting customer`s applications, delivering consulting and education services, being creative in using the latest technologies through phone & internet collaboration and e-Learning platforms.
As a Remote Support Engineer, you will help customers with questions regarding, Gas Chromatography, Liquid Chromatography or Spectroscopy Instrumentation.
The complexity of the business environment in a fast-growing market demands strong international teamwork with other Agilent organizations and the flexibility to adopt new technologies quickly.
A strong customer focus and professional presentation experience are required. You need to have strong analytical skills to analyze and solve technical problems. It is important that you like to communicate and work together with other people in a team.
Role-specific Responsibilities include:
Provide technical support, troubleshooting customers’ applications and delivering consulting and education services, using telephone and internet collaboration and Kakao e-service.
Solves routine and non-routine issues, challenges and problems within field of specialization.
May support 3rd party products and occasionally visit customer sites for development.
Write technical support articles for the global knowledge base.
May book transactional sales opportunities and provide highly qualified leads to sales.