Job Description

`전국민 헤드헌터` www.heding.co.kr
"헤딩(HEDING) Web/App 통해 직접 지원하고 보상금 받으세요
웹사이트: https://www.heding.co.kr/wanted/detail/937
모바일앱: https://www.heding.co.kr/wanted/sharing?careersSeq=937




[정보]
- 근무형태 : 정규직
- 근무지 : 서울 강북
- 급여 : 회사 내규에 따름

Job Requirements

In this Role, you’ll get to:

- Manage team managers, help determine and define contact center operational strategies by conducting needs assessments and business reviews
- Understanding contact center metrics and applying the given technology to optimize the work-force
- Work closely with Work Force Management (WFM) to ensure staffing/roster levels support business targets
- Help to define “quality” and assist in establishing a learning environment based on collaboration, feedback and data
- Drive a resolution-focused environment aimed at delighting the customer
- Build a culture which includes performance reviews, coaching, counseling and disciplining employees
- Prepare call center performance reports by collecting, analyzing and summarizing data and trends
- Work closely with a global network of professionals all focused on managing the Agoda brand
- Ensure company compliance initiatives are in place and monitorable, both at the local and international level



What you’ll Need to Succeed:

- Fluent Korean and English
- 5+ years team management experience
- Number driven and strong data analytical skills.
- Must be an assertive team player with high energy to work in fast-paced environment
- College graduate university degree



It’s Great if you have:

- Start-up, venture mindset. Willing to roll-up the sleeves and step-up to proceed the projects.
- Background in Contact Center / BPO would be a plus.
- Talents with management consulting background are some welcome to apply.
- Candidates should have experience managing a multi-channeled environment (telephony, email, chat & social media.



[채용절차]
- 헤딩(HEDING) 통해 직접 지원하고 보상금 받으세요
- 지원방법:  웹사이트: https://www.heding.co.kr/wanted/detail/937
                모바일앱: https://www.heding.co.kr/wanted/sharing?careersSeq=937
- 제출서류: 국영문 이력서 & 자기소개서
- 문의사항 : `헤딩` 카카오플러스친구(http://pf.kakao.com/_wacKT) 또는 유선문의(02-518-4579)